THAP Privacy Policy

We are dedicated to protecting the privacy and security of the information you entrust to us at THAP. The policies and procedures governing the collection, use, and disclosure of Personal Information from users are outlined in our Privacy Policy. Please take the time to read this Privacy Statement carefully. We protect the client's anonymity and work in line with confidentiality principles to ensure that all personal and health information obtained is maintained and delivered in a highly secure environment, in order to ensure the client's privacy. If any of the conditions of this Privacy Policy do not comply with the applicable laws of your country, it is recommended that you do not use the website, mobile application(s), or connected Services.

Definitions

Company

“THAP”, “The Happiness Project”, “The BlacBook”, “Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to THAP an initiative by The BlacBook as a provider of Services for the remainder of this document.

User

“Client”, “user”, “you”, “your” or other similar terminology are all in reference to you, as the user of the website, mobile application(s) and as a recipient of our Services and resources for the remainder of this document.

Platform

“Platform” or similar terminology are all in reference to any mobile app, website or web links that the User can employ to access Services provided by the Company.

Psychological Wellness Professionals

“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “doctor”, “consultant”, “counsellor” or similar terminology are all in reference to the Psychological Wellness Practitioner.

Nature of Service

THAP is a platform for psychological wellbeing that provides emotional wellness products and services to individuals and businesses. These include, but are not limited to, corporate wellness programs through which employees of organizations have access to a variety of goods and services.

  • Online and in-person consultations with qualified Psychological Wellness Professionals
  • Psychological self-evaluations and psychological examinations
  • Self-Therapy modules
  • Workshops and/or webinars presented by qualified Psychological Wellness Experts
  • Self-help resources, content, and programs accessible via several media, including but not limited to websites, mobile applications, and emails
  • Guide chat bundles that enable clients to exchange encrypted private messages with their Psychological Wellness Professional, in addition to online counselling.
  • Participation in user forums, topics, replies, comments, feedback, blogs, and other submissions on the platform; THAP has the right to add or withdraw items and Services without prior notice. The aforementioned shall hereafter be known as "Services."

Consent

By using the platform, supplying us with your Personal Information, utilizing the platform's features, or making a payment to THAP, you consent to the collection, storage, processing, disclosure, and transfer of your personal information in accordance with the terms of this Privacy Statement.

You acknowledge that you are voluntarily supplying THAP with your Personal Information, either directly or through a third party or your organization. You have the option to not provide us with the requested personal information. You will also have the option to withdraw your consent at any time, provided that such withdrawal is communicated to support@thap.app in writing. Furthermore, if you are accessing our platform via a third party or your organization, you will have the ability to withdraw your consent at any time, provided that you notify the third party or your organization in writing, who will then inform us to take the relevant action. If you do not wish to give us with your Personal Information or if you revoke your consent at any time, we reserve the right to not fulfil the services for which the Personal Information was collected and to limit your use of the platform.

Personal Information

To enable you to engage with our Services, we will use your personal information to contact or identify you, including your name, phone number, emergency contact number, gender, occupation, hometown, personal interests, your email address, reason(s) for canceling an appointment with a healthcare professional, medical history, and any other information that the Wellness Professional may require. We also gather the information you supply through feedback. If you contact us by email or phone, any information you submit may be collected as personal information ("Personal Information").

The primary purpose of collecting this Personal Information is to provide you with a seamless, efficient, and personalized experience. The acquisition of Personal Information also allows the user to build a profile and account that may be used to communicate with our wellness professionals. You can modify some of the information you supply through your account page on the website or your mobile application's profile information (s). We may use your Personal Information to:

  • Identify and communicate with you
  • Resolve service and billing issues over the phone or via email.
  • Assist with appointment scheduling, remind you of future or follow-up visits, as well as cancelled appointments.
  • Send you additional information, products, and services, as well as newsletters.
  • Better understand users' needs and interests.
  • Personalize your experience.
  • Conduct statistical research (such research will only use your information anonymously and cannot be traced back to you)
  • Detect and defend us against error, fraud, and other illegal activities.
  • Disclose information as needed by applicable law.
  • Enhance our website and mobile application(s) to serve you better.
  • Permit us to reply to your customer service queries with a higher level of efficiency.
  • Conduct a contest, promotion, survey, or other function of a website or mobile application.
  • Process your transactions quickly.

    • Wellness Professionals and our app's algorithms analyze your information to better assess your condition and give you with the most appropriate counseling service or digital experience. Your Personal Information is never shared with other Wellness Professionals by the Wellness Professional who is assisting you. On occasion, however, THAP and/or Wellness Professionals may employ third-party tools to customize counselling sessions and in-app experiences. In such circumstances, minimal information is shared with others.

    We are committed to protecting the confidentiality and security of your Personal Information. You can notify us via email at support@thap.app if you no longer wish to receive specific communications from us at any time.

Changing Personal Information

If your Personal Information changes, or if you need to update or correct your Personal Information, or if you have any grievance regarding the processing or use of your Personal Information, you may send updates and corrections to us at support@thap.app, and we will make all reasonable efforts to incorporate the changes within a reasonable timeframe.

If you send your Personal Information to a third-party platform from which you are accessing our Services, THAP may not be able to make any changes, and you will need to contact the third-party platform in order to correct your Personal Information.

If your Personal Information is saved on the platform as part of your profile, you can change it via our mobile application (s).

Once submitted, certain Personal Information cannot be modified or deleted. If you would want us to remove your records from our system, please contact us at support@thap.app, and we will try to comply if we are not required by law to maintain them.

Please note that we are required to retain certain information in accordance with professional standards or by law for record-keeping purposes (including, but not limited to, payment history, feedback, client information, etc.), so even if you delete your account, we will continue to store this information for a predetermined period of time in accordance with applicable laws. There may also be residual information within our databases and other records that, despite our efforts to remove it, cannot be erased.

Cookies

To collect information and improve your experience on our platform, we deploy "cookies." A cookie is a little data file that we save on your device's hard drive to keep track of your preferences. Cookies serve two purposes for us. First, persistent cookies may be used to save your user credentials for future logins to the Services. Second, session ID cookies may be used to enable certain features of the Services, to better understand how you interact with the Services, and to track aggregate usage and online traffic routing on the Services. Session cookies, unlike persistent cookies, are erased from your device when you log off from the Services.

To improve your user experience, we may collaborate with third parties who install or read cookies on your device. By using third-party services through our platform, you agree to their Privacy Policies and Terms of Service, and you agree not to hold THAP liable for any difficulties that arise as a result of such use. You can instruct your device to stop accepting cookies or to prompt you before accepting a cookie from a website you visit by modifying its options. However, if you refuse to allow cookies, you may not be able to enjoy all of the platform's features or functions.

Log Data

Our servers automatically record information sent by your mobile application ("Log Data") when you access the platform. This Log Data may include your computer's IP address, browser type, device name, operating system version, app configuration when accessing the Platform, the webpage you were visiting before coming to our Services, pages of our platform and Services that you visit, the time spent on those pages, information you search for on our Services, access times and dates, and other statistics. We use this information to track your location, analyze trends, administer the site, compile broad demographic data for aggregate usage, improve user-friendliness, and adapt our Services to better meet your needs.

Confidentiality

The information shared during a personal consultation is kept confidential by THAP. Any information shared with THAP is confidential and will not be shared with anybody, including your company or institution with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if:

  • If the Wellness Professional or THAP believes there is a substantial and/or considerable and/or imminent danger of harm to a person's health or safety, or
  • If disclosure is required by law, confidentiality will be compromised.
  • If you submit a private healthcare claim, and the insurer requests additional information

    • Except for the reasons stated above, Personal Information shared on THAP will only be shared with others after you have given consent orally, in writing, or by fax. This confidentiality policy applies to all members of the THAP team, including all THAP professionals, employees, contracted professionals, and trainees.

    The User agrees to indemnify THAP for any breach in confidentiality of the User’s Personal Information. If the User accesses THAP through a third-party platform the User indemnifies THAP against any data breaches that occur due to any acts of commission or omission from the third-party platform.

Third Party Disclosure

THAP does not sell or trade your Personal Information to third parties unless we provide you with advance notice. This however does not apply to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating our platform, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, mobile application policies, or protect ours or others’ rights, property, or safety. However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses. Security

We apply administrative, physical, and technical safeguards to prevent unauthorized access, use, and disclosure of information under our control. When we collect, keep, access, use, or disclose your Personally Identifiable Information, we will do so using systems and procedures that adhere to industry standards for data privacy and security.

Calls and video sessions are not recorded. Wellness Professionals may be expected, in accordance with professional standards, to retain records of both online and offline sessions.

Despite the security safeguards we have implemented, we strongly discourage you from sharing Personal Information in forums, comments, or other publicly available areas of our site. THAP is not liable for the use or misuse of any information belonging to or given by the User in connection with its Services. The User will not hold THAP liable for any data storage and/or security-related issues.

You are responsible for ensuring the privacy and security of your email account and phone communications so that third parties cannot access them. THAP will interact with you via one or both of these channels regarding a variety of facts linked to your psychological health. If your email or text messages are accessed by a third party, with or without your permission, THAP shall not be liable for any breach of confidentiality.

Links

The platform may contain links to websites operated by other parties. The sites of third parties are not necessarily under THAP's control. Please be aware that THAP is not responsible for the privacy policies of these sites. THAP advises you to be mindful when you leave the Platform and to read the privacy policies of every third-party website and mobile application that collects Personal Information. If you decide to visit any of the third-party websites that are linked to the platform, you do so at your own risk. Links to partner websites are the responsibility of the connecting party, and THAP is not responsible for notifying users of any changes to the website's name or location of any information. THAP is not responsible for the use of any Personal Information that you voluntarily give via a forum or website.

Individuals Under the Age of 18

Our Services, website, and mobile application(s) are not intended for those under 18 years old. We do not knowingly solicit anyone under the age of 18 to participate independently in any of our Services.

Changes To Privacy Policy

THAP retains the right to modify or eliminate any portion of this Privacy Statement without prior notice or obligation to any third party. If there are substantial changes to the way we process your Personal Information or to our Privacy Statement, we may, but are not bound, to post a notice on the website or app or send you an email so that you can review the revised terms before continuing to use the platform. As always, if you disagree with any of the modifications to our terms and no longer wish to use the platform, you can contact THAP to quit using our platform and delete your account if you are registered with us directly. If you signed up for our platform through a third-party platform or are using our Services through your workplace, you must contact the third-party platform or your employer in order to delete your account or cease using our Services. Our current Privacy Policy applies to all information THAP possesses on you and your account, unless otherwise specified. Using the Services on the websites, mobile application(s) or accessing the websites, mobile application(s) after a notice of change has been emailed to you or posted on our website constitutes your consent of the modified terms.

Grievance Redressal

To address the grievances of the users, THAP has set up a Grievance Redressal Forum. In case you are dissatisfied with any aspect of our Services, you may contact us at support@thap.app. We assure you a time-bound response not exceeding one month from the date of your complaint.

Jurisdiction

Jurisdictional policies of THAP have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and THAP with regards to this Policy, including the interpretation of the terms of this Policy shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.

Contact Information

Registered Address: 175 & 176, Bannerghatta Main Rd, Dollars Colony, Phase 4, J. P. Nagar, Bengaluru, Karnataka 560076

E-mail: support@thap.app